![]() Regarding the warning at the top of this page, we've contacted Trustpilot and appealed to it, and they are still investigating and monitoring it and promise for us to solve it as earlier as possible. In line with your concerns, we'd like to explain them one by one in more detail, and hopefully, it makes things clear and help you. Thanks for taking the time to write a review for us. Reply from Wondershare Recoverit May 25, 2023 Really appreciate a lot for your time and patience! To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. ![]() ![]() We'll keep improving and do our best to provide a better and better experience for each user. I understand that it is very important for users to get help timely when he/she has trouble using the product. It might be caused by the overwhelming phone calls at that time. We are sorry to hear that you didn't get in touch with our phone support. Reply from Wondershare Recoverit Updated Jun 30, 2023
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